Frequently Asked Questions
EYZNORA Loyalty Programme
How do I join the EYZNORA Loyalty Programme?
You can join the EYZNORA Loyalty Programme by clicking the "Join Now" button on the loyalty page. Membership is free, and you’ll start earning Celestial Points right away.
What are the different membership tiers and their benefits?
EYZNORA offers three tiers:
- Blossom Tier (Up to 999 points): Welcome gift, early access to collections, birthday discounts, and seasonal sale previews.
- Glow Tier (1,000 to 4,999 points): All Blossom benefits plus exclusive member discounts, priority support, and invitations to private events.
- Luxe Tier (5,000 or more points): All Glow benefits plus complimentary gifts, free shipping, VIP event access, and personalized styling assistance.
How do I earn Celestial Points?
For every ₹100 you spend, you’ll earn 2 Celestial Points. The more you shop, the faster you can unlock higher-tier benefits.
How can I redeem my Celestial Points?
You can redeem your Celestial Points for exclusive rewards and benefits during checkout. Points help unlock higher tiers, giving you access to more privileges.
Do my Celestial Points expire?
No, Points earned under the Programme will never expire, allowing you to redeem your rewards at your convenience and pace.
What is the affiliate programme, and how does it work?
The affiliate programme allows you to share a unique referral link with friends through social media, WhatsApp, or email.
- Your referrals will get ₹500 off their first purchase.
- You will earn 500 Celestial Points for every successful referral, which can be redeemed for rewards.
How do I access early launches and private events?
Early access and private event invitations are sent exclusively to members via email or SMS, depending on your tier.
What support options are available for loyalty members?
Glow and Luxe tier members receive priority support for a seamless shopping experience. You can contact our support team for assistance with orders, returns, or any inquiries.
Are there any special offers for birthdays?
Yes, members receive special birthday discounts as a way to celebrate their special day with EYZNORA.
How can I track my points and tier status?
You can track your accumulated points and current tier status by logging into your EYZNORA account. Your dashboard will display your points and the benefits available to you.
Is there any cost to join the loyalty programme?
No, joining the EYZNORA Loyalty Programme is free of charge.
Can I combine loyalty rewards with other discounts?
In most cases, loyalty rewards can be used in conjunction with other discounts, but specific exclusions may apply. Please check the terms and conditions at the time of checkout.
How do I get personalized styling assistance?
Personalized styling assistance is available exclusively to Luxe tier members. You will be contacted by our style team for personalized consultations.
What happens if I return a product—will I lose my points?
If you return a product, the points earned from that purchase will be deducted from your account.
How do I upgrade to a higher tier?
Your tier is automatically upgraded based on the total number of Celestial Points accumulated from purchases. Once you reach the required points threshold, your tier will change, and you’ll gain access to new benefits.
