Shipping Policy

Welcome to EYZNORA! We are delighted to offer our luxury maternity fashion and lifestyle products across India and internationally. Please review our shipping policy to understand how we process and deliver your orders.

1. Shipping within India

  • Delivery Timeline: Orders within India are typically delivered within 5-16 business days from the date of dispatch.
  • Shipping Charges: We offer free shipping on all orders above INR 3,000. For orders below INR 3,000, a flat shipping fee of INR 150 or above will apply.
  • Order Tracking: Once your order is dispatched, you may track the order in the website or you will receive a tracking link via email or SMS to monitor your shipment’s progress.

2. International Shipping

  • Delivery Timeline: International orders are delivered within 10-20 business days, depending on the destination country and customs clearance.
  • Shipping Charges: Shipping charges vary based on the destination and order weight. The exact shipping fee will be calculated and displayed at checkout.
  • Customs and Duties: Import duties, taxes, and customs charges (if applicable) are the responsibility of the customer and must be paid upon receiving the shipment. EYZNORA is not responsible for delays caused by customs.
  • Order Tracking: A tracking link will be provided via email once the order is shipped, allowing you to track your package in real-time.

3. Order Processing

  • Orders are processed and dispatched within 2-3 business days of receiving payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

4. Packaging

  • At EYZNORA, we prioritize sustainable and secure packaging to ensure your items arrive in perfect condition.
  • For domestic and international shipments, our packaging is designed to reflect our luxury brand ethos while being eco-friendly.

5. Undelivered Packages

  • If a package is returned to us due to an incorrect address, failure to accept the delivery, or any other reason, we will notify you and assist with reshipping. Additional shipping charges may apply for reshipment.

6. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain international locations may have restrictions on specific products; in such cases, the order will be canceled, and the payment will be refunded.

7. Lost or Damaged Packages

  • EYZNORA ensures all orders are securely packed and shipped. However, if your package is lost or damaged during transit, please contact us at info@eyznora.com within 48 hours of receiving the package (or the expected delivery date). We will assist you in resolving the issue promptly.

8. Contact Us

For any shipping-related queries or assistance, please reach out to our customer support team:

Thank you for choosing EYZNORA! We are committed to delivering a seamless and delightful shopping experience for our valued customers worldwide.